Frequently Asked Questions
Everything you need to know about our gourmet hampers and pantry essentials.
How do you ensure the freshness of perishable products during shipping?
We use specialized insulated packaging and gel ice packs for all temperature-sensitive items, such as our premium cheeses and pâtés, to ensure they arrive in perfect condition.
What are your delivery timeframes for regional areas?
While metropolitan orders typically arrive within 2-4 business days, regional deliveries may take 5-7 business days depending on the courier network and seasonal demand.
Can I include a personalized message with my gift hamper?
Yes, you can add a custom gift message during the checkout process, which will be printed on a beautiful Maggie Beer signature gift card and included in your hamper.
Do you offer international shipping for pantry items?
Currently, we only ship within Australia to ensure the integrity and quality of our food products, though we are looking into international options for the future.
What is your policy for damaged or incorrect items?
If your order arrives damaged or contains an incorrect item, please contact our customer service team within 48 hours of delivery with photos of the package for a prompt replacement or refund.
Are there gluten-free or vegetarian options available?
We offer a wide range of products suitable for various dietary requirements. You can filter our collections by 'Gluten-Free' or 'Vegetarian' to find the perfect gourmet treats for your needs.